Delivery:
The highlighted prices of the products in the site do not include delivery.
The delivery is carried out within the country borders to a suitable for you office of a courier company Speedy or to an address of your choice.
- The delivery of products weighing up to 3 kg. within Bulgaria to an office of Speedy costs 3 lv.
- The delivery of products weighing up to 3 kg. within Bulgaria to an office of Speedy costs 4,75 lv.
- The delivery of products weighing more than 3 kg. within Bulgaria to an office or chosen by you address via Speedy will cost depending on the exact weight of the products you have chosen.
- The free delivery for products over 50 lv. is WITHOUT the option “Review and test” to an office of a courier chosen by you.
- The term of delivery is from 2 to 5 business days, depending on the capacity of the ordered products.
- Exception for the time of delivery could be in places where the courier company delivers on a schedule.
- The orders are processed and dispatched in business days. All orders that have been done during the weekend and/or official/federal holidays are processed in the next business day.
- Deliveries are not conducted on Sunday or on national holidays.
- Delivery to personal address, carried out on Saturday have increased price if sent by Speedy (please review Speedy’s policy at: https://www.speedy.bg/bg/standard-24-hours)
- It is the client’s duty to provide correct information for the address of office for delivery, as well as to provide access, time and availability when receiving the shipment.
- After processing your order, you will receive a call to a given by you phone number for confirmation of the order before it is dispatched.
* The courier company with which the orders of Mariela Kids Ltd. are sent is a licensed postal operator for cash on delivery with postal money order and for this reason the receipt issued by the courier upon receipt of the amount of the order upon delivery of the shipment serves as a receipt, in accordance with the requirements for the issuance of a fiscal voucher in the case of the Ministry of Foreign Affairs. 3. (Supplemented – DB, issue 49 of 2010, in force as of 29.06.2010; amended and supplemented, issue 48 of 2011, in force as of 24.06.2011; , issue 27 of 2012, in force since 03.04.2012; (Suppl. – DB, issue 49 of 2010, in force since 29.06.2010; amended in full, issue 48 of 2011, in force since 24.06.2011). Every person must register and report the carried out sells of goods or services in or from the commercial center through the issuing of fiscal receipt by a fiscal device (FD) , except in the case when the payment is carried out via credit transaction, direct debit or money transfer, carried out through a supplier of payable service by the Law of the payable services and paying systems, or through postal money transfer, carried out via license postal operator for carrying out postal money transfer by the Law of the postal services.
Return and Replacement
Children store “Mariela Kids” gives You the opportunity to return or replace a bought product within 14 days from receiving when:
Return:
- The product follows to be kept in preserved commercial appearance, package and quality.
- The product follows NOT to have undergone any form of processing – removal of label, laundry, ironing or other actions, which violates the product’s integrity. Underwear, swimming suits and face masks do not have the option for return due to hygiene considerations.
- The cost of returning the product is to be covered entirely by the buyer and must be send by courier to the seller with the option “Review and Test”.
- The recovery of the sum for a bought and returned product is to be carried out via bank account chosen by the buyer within 14 business days after the receiving of the returned product and confirmed integrity.
- “Mariela Kids LTD” keeps the right to reject a returned product if the appearance and state of the product does not meet the requirements above. The cost for transport for a rejected by Mariela Kids LTD will be on Your behalf and the cost will be non-refundable.
Replacement:
- The option for replacement can be carried out, when the purchased product is preserved in commercial appearance, the way it was received.
- Replacement of a product is done by a phone call (+359 886 346 145) in advance, or via message to email: mariela4kids@gmail.com or via the platform for message within the website.
- The product is to be replaced through return of the initial product via courier to the seller’s address – 15 Kuklensko shoes Street, Plovdiv with the option “Review and test”.
- The cost for the transportation of return and delivery of a replaced product is paid by the buyer.
- “Mariela Kids” LTD keeps the right to reject replacement of a product if the commercial appearance is not kept.
- “Mariela Kids” LTD keeps the right to reject replacement of a product with an identical product with different color or size, if such is not available.